Our contact details Get in touch with us NS&I

09 dez Our contact details Get in touch with us NS&I

Old devices sometimes don’t support the latest browser versions or software. If you, or someone whose account you look after, need extra support we're here to help. If you, or someone whose account you look after, need extra support we're here to help Still receive Premium Bonds prizes by cheque?

Your Premium Bonds prizes

We’ll also ask you for your nominated bank account details. However, there are felicebet some things you can do online without needing to be registered. You’ll need your account or holder’s number to hand, as well as the type of account you hold with us.

• Two-factor authentication is time sensitive.
• However, there are some things you can do online without needing to be registered.
• But, for 2FA to work, it’s important that the phone number you have registered with us is up to date.
• If you can, try to use a mobile phone, computer or tablet that allows you to update your browser to the latest version.
• Check prizes for the whole family using just your voice.
• This means we’ll need to send you a one-time passcode every time you log in.

Managing money for someone else

Top tip – It’s useful to have more than one phone number recorded on your account. The first time we send you a one-time passcode, we’ll also ask you to set up a 6-digit PIN as an extra piece of security. When you receive your passcode, simply enter it on screen and your browser or device will then be marked as ‘trusted’ by us. The easiest way to do this, is to make sure the date and time are set to update automatically on your devices, rather than manually. If two people in your household are using the same device to log in to their individual NS&I accounts , this can cause issues.

Premium Bonds prize checker

You need your NS&I number to be able to log into your NS&I account online. This extra layer of security keeps your account even safer from fraud. When you log into your NS&I account online, we use two-factor authentication (2FA) to ensure it’s you. You’ll then need to phone us to update your number.

Find your answer fast

• Find out more about our online and phone service
• You can also change how you receive Premium Bonds prizes without needing to be registered for our online banking service.
• You need your NS&I number to be able to log into your NS&I account online.
• If we don’t have an up-to-date phone number for you, you won’t be able to receive the one-time passcode to log in.
• Managing your savings online is quick, easy and safe.
• Think about the device you’re using and device settings, including checking the correct time and date are showing.
• Our web chat service can only answer general queries.

To manage your accounts or personal details, you'll need to be registered for our online and phone service. You can also change how you receive Premium Bonds prizes without needing to be registered for our online banking service. You can now fill in an online form to switch to or withdraw money from certain accounts, or manage how you receive your Premium Bonds prizes. If we don’t have an up-to-date phone number for you, you won’t be able to receive the one-time passcode to log in.

Managing your savings online is quick, easy and safe.